PRIVACY POLICY

Mermaid Co. values your privacy. This policy explains how we collect, use, and protect your information when you visit our website and purchase or participate in our online courses.

Information We Collect

  • Personal Information: Name, email address, billing details, and contact information you provide when signing up for a course or contacting us.

  • Payment Information: Collected and processed securely through third-party payment providers (we do not store your credit card details).

  • Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

How We Use Your Information

We use your information to:

  • Provide and deliver courses and services.

  • Process payments and send order confirmations.

  • Communicate updates, course information, and marketing (you can unsubscribe anytime).

  • Improve our website, content, and customer experience.

Sharing of Information

We do not sell or rent your personal information. We may share information only with:

  • Trusted service providers (payment processors, hosting services, email platforms).

  • If required by law or to protect our rights and safety.

Data Security

We take reasonable measures to protect your personal data, but no system is 100% secure.

Your Rights

You can request access, correction, or deletion of your personal data by contacting us at [insert email].

Updates

We may update this policy from time to time. Please check back for changes.

Contact: If you have questions about this policy, email us at [insert contact email].

TERMS & CONDITIONS

By accessing and using this website, purchasing our online courses, or engaging with our services, you agree to the following terms.

General

This website is owned and operated by Mermaid Co. (“we,” “us,” “our”). By using our site, you agree to these Terms and Conditions.

Eligibility

You must be at least 18 years old to purchase or participate in our courses.

Course Access

  • Upon purchase, you are granted a non-exclusive, non-transferable license to access the course material for personal use only.

  • You may not share, copy, reproduce, or resell any course material without written consent.

Payment & Refunds

  • All prices are listed in AUD.

  • Payments must be made in full or via approved instalment plans before course access is granted.

  • Due to the digital nature of our courses, refunds are not offered once access is granted, except where required by Australian Consumer Law.

Results Disclaimer

We cannot guarantee specific outcomes or results from participation in our courses. Your results depend on your personal commitment, effort, and circumstances.

Intellectual Property

All content, including text, audio, video, and materials, is owned by Mermaid Co. and protected by copyright. Unauthorized use is prohibited.

Limitation of Liability

We are not liable for any damages, losses, or injuries that may occur from using our website, courses, or services, except where required by law.

Governing Law

These terms are governed by the laws of Victoria, Australia.

Contact: For any questions about these Terms, email us at taralouiseintuition@gmail.com.

ONLINE COACHING 

PRIVACY POLICY – COACHING CLIENTS

Mermaid Co. respects your privacy. This policy explains how we collect, use, and protect your personal information when you sign up for or participate in our coaching services.

Information We Collect

  • Personal Information: Name, email address, phone number, and billing details.

  • Session Notes: Any notes taken during sessions are kept confidential and used only to support your coaching journey.

  • Payment Information: Collected securely through third-party providers (we do not store your credit card details).

How We Use Your Information

We use your information to:

  • Deliver coaching services and communicate session details.

  • Process payments and send confirmations.

  • Share updates about our services (you may unsubscribe anytime).

Confidentiality

  • All information shared during coaching sessions is confidential and will not be disclosed unless required by law or where there is a risk of harm to yourself or others.

Data Security

We take reasonable steps to protect your information, though no system is 100% secure.

Your Rights

You can request access, correction, or deletion of your personal data by contacting us at [insert email].

TERMS & CONDITIONS – COACHING CLIENTS

By booking and participating in coaching sessions with Mermaid Co., you agree to the following terms:

General

These sessions are designed to support personal growth, manifestation, and wellbeing. Coaching is not a substitute for medical, psychological, or financial advice.

Eligibility

You must be at least 18 years old to sign up for coaching services.

Payment & Refunds

  • Coaching packages must be paid in full or via agreed instalments before sessions commence.

  • Payments are non-refundable, except as required by Australian Consumer Law.

  • If paying by instalments, you are committing to the full package amount.

Cancellations & Rescheduling

  • A minimum of 24 hours’ notice is required to reschedule a session.

  • Missed sessions without notice will be forfeited.

  • Sessions must be used within the agreed coaching package timeframe.

Results Disclaimer

Coaching is a collaborative process, but we cannot guarantee specific results. Your progress depends on your personal effort, openness, and commitment.

Confidentiality

All sessions are private and confidential, except where disclosure is required by law or in circumstances where there is risk of harm.

Intellectual Property

Any materials, tools, or resources provided during coaching remain the property of Mermaid Co. and are for your personal use only.

Limitation of Liability

We are not liable for any outcomes, losses, or damages arising from your participation in coaching. You remain responsible for your decisions and actions.

Governing Law

These terms are governed by the laws of Victoria, Australia.

Contact: For any questions about these terms, email us at taralouiseintuition@gmail.com.

SERVICES

PRIVACY POLICY – ONE-OFF SERVICES

Mermaid Co. respects your privacy. This policy explains how we collect, use, and protect your personal information when you book a one-off service such as a tarot reading, subconscious tarot, or somatic massage.

Information We Collect

  • Personal Information: Name, email address, phone number, and billing details when booking.

  • Service Notes: Any notes taken during your session are confidential and used only to support your service.

  • Payment Information: Collected securely through third-party providers (we do not store your credit card details).

How We Use Your Information

We use your information to:

  • Confirm and deliver your booked service.

  • Process payments.

  • Communicate updates or follow-up information about your service.

Confidentiality

All personal details and anything shared during a session are confidential, unless required by law or where there is risk of harm.

Data Security

We take reasonable steps to protect your information, though no system is 100% secure.

Your Rights

You can request access, correction, or deletion of your personal data by contacting us at [insert email].

TERMS & CONDITIONS – ONE-OFF SERVICES

By booking and participating in a one-off service with Mermaid Co., you agree to the following terms:

General

Our one-off services (including tarot readings, subconscious tarot, and somatic massage) are intended to provide guidance, relaxation, and personal insight. They are not a substitute for medical, psychological, financial, or legal advice.

Eligibility

You must be at least 18 years old to book a service.

Payment & Refunds

  • Payment is required at the time of booking to confirm your appointment.

  • Payments are non-refundable, except as required by Australian Consumer Law.

Cancellations & Rescheduling

  • A minimum of 24 hours’ notice is required to reschedule or cancel a session.

  • Sessions cancelled with less than 24 hours’ notice or missed appointments are non-refundable.

Results Disclaimer

No specific outcome is guaranteed. Experiences and results vary depending on individual circumstances and openness to the service.

Confidentiality

All services are private and confidential, except where disclosure is required by law or in circumstances where there is risk of harm.

Intellectual Property

Any written materials, recordings, or resources provided remain the property of Mermaid Co. and are for personal use only.

Limitation of Liability

Mermaid Co. is not liable for any outcomes, injuries, or damages arising from participation in services. Clients remain responsible for their own decisions and wellbeing.

Governing Law

These terms are governed by the laws of Victoria, Australia.

Contact: For any questions about these terms, email us at taralouiseintuition@gmail.com.